Refunds

Last updated October 20, 2026.

When we refund

• Something didn't work. If a tool failed and you lost a credit, or a pack didn't arrive after paying, we fix it or refund it. Most failures are already handled for you: a 3D model that fails gives its credit back automatically, and an answer that never comes back isn't taken from your pack.
• Unused packs, within 14 days. If you haven't used any of a pack, you can have a full refund within 14 days of buying it.
• A tool closes. If a tool you hold credits for is withdrawn, we refund the unused credits.

How to ask

Email info@glintmake.com with your pack code (it starts with cs_ and is shown on the tool page after paying) and what went wrong. We answer within 2 business days. Refunds go back to the card or wallet you paid with.

Packs are sold through Link, Stripe's merchant-of-record service, so you can also ask for a refund through Link or the receipt it emailed you; those requests come to us to decide.

Your rights

This policy doesn't limit your legal rights as a consumer.